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Support for Students Policy

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Section 1 - Purpose

(1) Charles Sturt University (the University) is committed to ensuring that its students are provided with the support and resources required to assist them to be successful in their studies.

(2) This policy outlines how the University identifies students who are at risk of not successfully completing their subjects and courses, provides information about the support available to assist students to successfully complete their subjects and courses, and the University’s processes for ensuring that students are aware of these support options.

(3) This policy supports compliance with:

  1. Higher Education Support Act 2003 (Cth)
  2. Higher Education Standards Framework (Threshold Standards) 2021
  3. National Code of Practice for Providers of Education and Training to Overseas Students 2018


(4) This policy:

  1. applies to all students enrolled in an award course at Charles Sturt University, including higher degree by research candidates and students studying through partner institutions
  2. does not apply to students enrolled in non-award courses.
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Section 2 - Policy

Part A - Students at risk of not successfully completing subjects

(5) The University undertakes the following processes in order to identify students who are at risk of not successfully completing the subjects and courses they are enrolled in:

  1. Monitoring student progression and providing intervention and support for students who are not maintaining a satisfactory rate of academic progress through their course, through the Assessment - Academic Progress Procedure.
  2. Using low stakes early assessment in strategic subjects to identify students who need academic skills support, English language support or other types of support.
  3. Assessing student engagement patterns with subject learning materials to identify disengaged students.
  4. Using educative approaches to respond to and support students at risk of academic integrity issues, through the Academic Integrity Policy and Procedure.  

(6) See the Students at Risk Procedure for further information about the process for identifying students at risk of not successfully completing the subjects and courses they are enrolled in [in development].

(7) Students who are identified as being at risk of not successfully completing the subjects or courses they are enrolled in are contacted and offered access to support services, in accordance with referenced policies and procedures and the University’s student retention strategies.

Part B - Support services available to students

(8) Students are informed of available support services in their welcome letter, orientation programs and throughout their student journey.

(9) Students are reminded of upcoming census dates (when they will incur a HECS-HELP or FEE-HELP debt) and the support services available to them leading up to the census date, including academic skills, embedded tutors, access and inclusion and counselling support.

(10) When students report non-academic issues that may adversely affect their study, they are advised of options for special consideration or reasonable adjustments and/or connected with other relevant support services.

(11) Where appropriate, systems are used to cross-reference student interactions with the University to further identify students at risk of not successfully completing their subjects or courses and connect them with academic or other support.

(12) The University has specific arrangements for academic and non-academic support for First Nations students and students with disability.

(13) The Support services directory provides students with access to non-academic support services including, but not limited to, mental health and wellbeing support and career planning and employability support. Other information, targeted programs and curriculum-embedded skills development supports student participation and success in their studies. The table below provides a summary of these.

Summary of student support

Key documents
1. Student Participation and Attainment
Admission preparation, access schemes and enabling courses
Orientation and transition programs
Curriculum design to identify students who need academic skills support, English language support or other types of support
Monitoring student engagement and participation in their subjects
Monitoring student progress in their course
Higher Degree by Research Policy (for higher degree by research candidates)
Assessment flexibility, reasonable adjustments, and special consideration for non-academic issues that impact student participation and progress
Constructive feedback on assessments
2. Learning environment
Fit for purpose, high quality facilities and infrastructure
Diversity, equity and inclusion support and programs including programs for First Nation students and students with disability or caring responsibilities.
Contacts and support for students:
  1. whose personal circumstances adversely affect their education
  2. who seek personal support, such as access to emergency services, health services, counselling, legal advice, advocacy, and accommodation and welfare services.
Support for students who have experienced family and domestic violence, harassment, sexual harm or other traumatic events.
Critical incident reporting and responses
Safety and wellbeing website (student login required)
Student complaint and appeal processes
3. Teaching
Access to teaching staff for individual assistance
Learning resources and educational support
4. Research and research training
Oversight of student research projects
Research training and support
5. Institutional Quality Assurance
Academic and research integrity guidance
Opportunities to provide feedback and to inform institutional monitoring, review and improvement activities
6. Governance and Accountability
Student’s freedom of speech and academic freedom are upheld and protected.
Opportunities to participate in the University’s decision-making processes and academic governance.
7. Representation, Information and Information Management
Availability of accurate, relevant and timely information to enable informed decision-making about educational offerings and experiences.
Information provided to students prior to the acceptance of their offer.

Part C - Monitoring and Evaluation

(14) Each support service identified will be monitored and evaluated on an annual basis according to the Support for Students Monitoring and Evaluation Procedure [in development].

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Section 3 - Procedure

(15) To be developed.

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Section 4 - Guidelines and supporting documents

(16) See the Support Services Directory.

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Section 5 - Glossary

(17) This policy uses the following terms:

  1. Student – as defined in the policy library glossary.
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Section 6 - Document context

Compliance drivers Higher Education Support Act 2003 (Cth)
Higher Education Provider Amendment (Support for Students Policy) Guidelines 2023
Review requirements Annual review
Document class Academic