Status and Details
September 2023 - The Complaints Procedure - Workplace has undergone its scheduled review and is approved under delegation A12. The changes largely clarify and document current processes, including: 1. Details about the information that should be provided with a formal complaint, and clarification that this must be in writing. 2. More information about what a formal investigation will involve. 3. Provisions for staff who are directed to participate in a formal investigation. 4. Provisions for staff to request to have a support person available. 5. Provisions for consultation with, or referring issues to DSSW, and some linkages made acknowledging certain complaints may be or become psychosocial health and safety issues.Complaints Procedure - Workplace
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
25th September 2023
This is the date on which this version of the document came into effect.
Review Date
25th September 2026
The next review of this document is scheduled to commence on this date.
Approval Authority
Chief Operating Officer
The noted authority approved this is version of the document.
Approval Date
25th September 2023
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head
Maria Crisante
Executive Director, People and Culture
This is the officer generally responsible for day to day administrative matters.
Author
Andrew Crowl
Manager, Employee Relations and Policy
This is the author of record for this version of the document.
Enquiries Contact
Division of People and Culture
+61 2 63384884
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Clauses Amended:Procedure: All
24/09/2024: Position name changed from Adviser, Injury Management (Ad, IM) to Advisor, Injury Management (Ad, IM)
26/09/2024: Position name changed from Advisor, Injury Management (Ad, IM) to Adviser, Injury Management (Ad, IM)
18/11/2024: Position name changed from Chief Security Officer (CSO) to Director, Security and Resilience (CSO) (CSO)
11/03/2025: Division name changed from Business Partners (Bus Par) to Business Partnering (Bus Par)