Status and Details

Complaints Management Procedure - Unreasonable Complainant Conduct

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	27th March 2023	This is the date on which this version of the document came into effect.
Review Date	27th March 2026	The next review of this document is scheduled to commence on this date.
Approval Authority	University Secretary	The noted authority approved this is version of the document.
Approval Date	24th March 2023	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head	Melanie Rumball University Ombudsman mrumball@csu.edu.au	This is the officer generally responsible for day to day administrative matters.
Author	Melanie Rumball University Ombudsman mrumball@csu.edu.au	This is the author of record for this version of the document.
Enquiries Contact	Melanie Rumball University Ombudsman mrumball@csu.edu.au	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

March 2023 – New procedure. Approval of the document correct in accordance with: A8.

13/06/2023: Position name changed from Executive Director, Safety, Security and Wellbeing (ED,SSW) to Executive Director, Security, Safety and Wellbeing (ED,SSW)

13/06/2023: Position name changed from Executive Director, Security, Safety and Wellbeing (ED,SSW) to Executive Director, Safety, Security and Wellbeing (ED,SSW)

18/11/2024: Position name changed from Chief Security Officer (CSO) to Director, Security and Resilience (CSO) (CSO)