Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Management Procedure

Status Current
Effective Date 31st August 2020
Review Date 31st August 2023
Approval Authority University Secretary
Approval Date 31st August 2020
Expiry Date Not Applicable
Unit Head Natalie Nixon
University Secretary
Author Lee Murrell
University Ombudsman
Enquiries Contact Lee Murrell
University Ombudsman

Summary of Changes from Previous Version

August 2020 - The Complaints Management Procedure replaces the Complaints Procedure - Internal Review (see the historic versions tab), the Complaints Procedure – Students, Complaints Procedure – External Individuals and Bodies and Complaints Mediation Procedure (see the expired policies page).