Status and Details
February 2025: In clause 48 “NSW Ombudsman” has been replaced with “National Student Ombudsman”. March 2023 – Full periodic review. New provision on informal complaints; procedure changes to support policy changes.Complaints Management Procedure
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
27th March 2023
This is the date on which this version of the document came into effect.
Review Date
27th March 2026
The next review of this document is scheduled to commence on this date.
Approval Authority
University Secretary
The noted authority approved this is version of the document.
Approval Date
24th March 2023
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head
Anthony Heywood
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author
Melanie Rumball
University Ombudsman
mrumball@csu.edu.au
This is the author of record for this version of the document.
Enquiries Contact
Melanie Rumball
University Ombudsman
mrumball@csu.edu.au
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
11/03/2025: Division name changed from Student Central (Student Central) to SX Service Centre (SX Service Centre)