Status and Details

Status and Details

Complaints Mediation Procedure

Show Field Notes
Status Historic Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 22nd May 2014 This is the date on which this version of the document came into effect.
Review Date 28th February 2018 The next review of this document is scheduled to commence on this date.
Approval Authority Vice-Chancellor The noted authority approved this is version of the document.
Approval Date 30th April 2014 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date 31st August 2020 This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head Natalie Nixon
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author Miriam Dayhew

This is the author of record for this version of the document.
Enquiries Contact General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure.


This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.



The following information details the history of changes to the document prior to its publication via the CSU Policy Library:



Jul 2013 - Responsible Officer and Office change

Update legislation and related documents and University officers

Name changed from “Procedure for Mediation of Complaints” to “Mediation of Complaints Procedure”.