Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Mediation Procedure

Status Historic
Effective Date 22nd May 2014
Review Date 28th February 2018
Approval Authority Vice-Chancellor
Approval Date 30th April 2014
Expiry Date 31st August 2020
Unit Head Natalie Nixon
University Secretary
Author Miriam Dayhew
University Ombudsman
Enquiries Contact

Summary of Changes from Previous Version

October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure.


This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.



The following information details the history of changes to the document prior to its publication via the CSU Policy Library:



Jul 2013 - Responsible Officer and Office change

Update legislation and related documents and University officers

Name changed from “Procedure for Mediation of Complaints” to “Mediation of Complaints Procedure”.