Status and Details
October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure. This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.Complaints Mediation Procedure
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
22nd May 2014
This is the date on which this version of the document came into effect.
Review Date
28th February 2018
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
30th April 2014
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
31st August 2020
This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head
Natalie Nixon
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author
Miriam Dayhew
This is the author of record for this version of the document.
Enquiries Contact
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
The following information details the history of changes to the document prior to its publication via the CSU Policy Library:
Jul 2013 - Responsible Officer and Office change
Update legislation and related documents and University officers
Name changed from “Procedure for Mediation of Complaints” to “Mediation of Complaints Procedure”.