Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Procedure - Students

Status Historic
Effective Date 22nd May 2014
Review Date 28th February 2018
Approval Authority Vice-Chancellor
Approval Date 30th April 2014
Expiry Date 31st August 2020
Unit Head Natalie Nixon
University Secretary
Author Miriam Dayhew
University Ombudsman
Enquiries Contact Lee Murrell
University Ombudsman

Summary of Changes from Previous Version

October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure.

June 2019 - all references to the 'Deputy Vice-Chancellor (Research, Development and Industry)' position and division updated to 'Deputy Vice-Chancellor (Research and Engagement)', to align with current structure.

April 2019 – Administrative amendments were made in accordance with Schedule 1, delegation GOV 10B. References to the following Misconduct document has been replaced with the Student Misconduct Rule 2018 that came into effect on 4 March 2019 and as of that date superseded and revoked any previous rules, policies or procedures of the University relating to student misconduct:

- Misconduct – Student General Misconduct Rule (expired 3 March 2019, subject to clause 139 of the Student Misconduct Rule 2018)


July 2018 – Reference(s) in this document to the Division of International Education and Partnerships have been updated to the Office of Global Engagement and Partnerships to align with current organisational structure.

May 2017 – Reference(s) in this document to ‘distance education’ have been updated to ‘online learning’ to align with current terminology, as approved by the Vice-Chancellor.

27/10/16 - Council resolution CNL16/78 approved replacement of reference to University Auditor with Internal Auditor, due to disestablishment of University Auditor position.

This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.

The following information details the history of changes to the document prior to its publication via the CSU Policy Library:

Jul 2013 - Responsible Officer and Office change; update legislation and related documents and University officers; name changed from “Procedure for Dealing with Student Complaints” to “Student Complaints Procedure”.

March 2020 “Division of Human Resources changed to Division of People and Culture”.