Status and Details

Complaints Management Policy

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	27th March 2023	This is the date on which this version of the document came into effect.
Review Date	27th March 2026	The next review of this document is scheduled to commence on this date.
Approval Authority	University Council	The noted authority approved this is version of the document.
Approval Date	9th February 2023	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head	Anthony Heywood University Secretary	This is the officer generally responsible for day to day administrative matters.
Author	Melanie Rumball University Ombudsman mrumball@csu.edu.au	This is the author of record for this version of the document.
Enquiries Contact	Melanie Rumball University Ombudsman mrumball@csu.edu.au	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

February 2025: In clause 6 “NSW Ombudsman” has been replaced with “National Student Ombudsman”.

March 2023 – Full period review. New provision for unreasonable complainants; revision of responsibilities; various amendments to provisions for employee related and/or workplace complaints.