Status and Details
August 2020 - The Complaints Management Policy was approved by the University Council at its meeting on 26 August 2020, resolution CNL151/19. The policy and supporting procedure have been rewritten to ensure that relevant legal requirements are explicitly addressed and there is a simpler and more effective process for complaints management within the University.Complaints Management Policy
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
31st August 2020
This is the date on which this version of the document came into effect.
Review Date
31st August 2023
The next review of this document is scheduled to commence on this date.
Approval Authority
University Council
The noted authority approved this is version of the document.
Approval Date
31st August 2020
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
30th June 2022
This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head
Natalie Nixon
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author
Lee Murrell
This is the author of record for this version of the document.
Enquiries Contact
Melanie Rumball
University Ombudsman
mrumball@csu.edu.au
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Clauses Amended:Policy: All