Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Complaints Policy

Status Historic
Effective Date 22nd May 2014
Review Date 28th February 2018
Approval Authority University Council
Approval Date 3rd April 2014
Expiry Date 30th August 2020
Unit Head Natalie Nixon
University Secretary
Author Miriam Dayhew
University Ombudsman
Enquiries Contact Lee Murrell
University Ombudsman
ombudsman@csu.edu.au

Summary of Changes from Previous Version

October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure.


This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.



The following information details the history of changes to the document prior to its publication via the CSU Policy Library:





May 2013

- Insertion 11.3 Internal Review, update nomenclature, replace FOI with GIPA, insert definition of PID, Amendment to Section 7 University may Decline Complaints.

- Insertion of Internal Review 11.3.

- Responsible Officer and Office change to reflect structural changes.

- Reference and liaison with Division of Human Resources in staff related matters.

- Inclusion of Responsibilities of Div. Human Resources


March 2020 “Division of Human Resources changed to Division of People and Culture”.