Status and Details
October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure. This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title. March 2020 “Division of Human Resources changed to Division of People and Culture”. Complaints Policy
Status
Historic
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
22nd May 2014
This is the date on which this version of the document came into effect.
Review Date
28th February 2018
The next review of this document is scheduled to commence on this date.
Approval Authority
University Council
The noted authority approved this is version of the document.
Approval Date
3rd April 2014
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
30th August 2020
This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head
Natalie Nixon
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author
Miriam Dayhew
This is the author of record for this version of the document.
Enquiries Contact
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
The following information details the history of changes to the document prior to its publication via the CSU Policy Library:
May 2013
- Insertion 11.3 Internal Review, update nomenclature, replace FOI with GIPA, insert definition of PID, Amendment to Section 7 University may Decline Complaints.
- Insertion of Internal Review 11.3.
- Responsible Officer and Office change to reflect structural changes.
- Reference and liaison with Division of Human Resources in staff related matters.
- Inclusion of Responsibilities of Div. Human Resources