Status and Details

Status and Details

Complaints Policy

Show Field Notes
Status Historic Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 22nd May 2014 This is the date on which this version of the document came into effect.
Review Date 28th February 2018 The next review of this document is scheduled to commence on this date.
Approval Authority University Council The noted authority approved this is version of the document.
Approval Date 3rd April 2014 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date 30th August 2020 This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head Natalie Nixon
University Secretary
This is the officer generally responsible for day to day administrative matters.
Author Miriam Dayhew

This is the author of record for this version of the document.
Enquiries Contact General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

October 2019 - the Unit Head field has been updated from the University Secretary and Director, Governance and Corporate Affairs to the University Secretary, to align with current structure.


This is the first version of this document to be published in the CSU Policy Library. For all intents and purposes, this version is reflective of the existing version that was published in the relevant manual (academic or administration) at the time the CSU Policy Library was launched. The document has been subjected to reformatting, including the application of a new numbering system and title.



The following information details the history of changes to the document prior to its publication via the CSU Policy Library:





May 2013

- Insertion 11.3 Internal Review, update nomenclature, replace FOI with GIPA, insert definition of PID, Amendment to Section 7 University may Decline Complaints.

- Insertion of Internal Review 11.3.

- Responsible Officer and Office change to reflect structural changes.

- Reference and liaison with Division of Human Resources in staff related matters.

- Inclusion of Responsibilities of Div. Human Resources


March 2020 “Division of Human Resources changed to Division of People and Culture”.